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  地址:中国江苏省常州金坛金城
   工业区金城路215号
电话: +86 519 8279 6226
传真: +86 519 8279 6227
邮箱: info@seasunpower.com

Skype: seasunpower
http://www.seasunpower.com
 

 

We are seeking an experienced Administrative Assistant to fill a key administrative and operational position directly assisting our General Manager of our Global Residential and Commercial Business Unit

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

 

•Provide project coordination with external partners, industry executives, Seasun customers, Dealers, and management staff
•Coordinate meeting preparation and alignment with globally based and locally located staff
•Prepare executive presentations, reports, and documents for internal meetings and operational reviews
•Act as first line of contact for many external inquiries and customers
•Assist with day to day administrative duties including filing, correspondence, expense reporting, scheduling, travel arrangements, copying, proposal and presentation preparation, meeting arrangements, , technical reporting, budget coordination and focal reviews
•Provide Business Unit & executive staff with a variety of reports with respect to Business Unit practices and strategy
•Provide support and assistance to other Senior members of the Business Unit as required
•In general, help to coordinate departmental events, activities and customer activities
•Coordinate and work with other Executive Assistants in a teamwork fashion, providing and receiving support to each other as needed

 

Education and Experience

•Bachelors degree and at least 2 years of related work experience.

 


Qualifications

•Excellent overall communication, time management, and analytical skills are required
•Strong proficiency in MS Office including Word, Excel, PowerPoint and other related databases
•Excellent qualitative and analytical skills; an ability to handle many duties with time sensitive deadlines; a strong sense of initiative and discretion; and an ability to create technical presentations and develop and maintain databases of contacts and initiatives

 

 

Essential duties and responsibilities include the following. Other duties may be assigned.

 

Primary Responsibilities

 

•Manage and schedule delivery of materials to customer sites according to material availability
•Work internally within Operations with Logistics, Purchasing, and Manufacturing teams to prioritize material deliveries according to your schedule
•Act on behalf of the customer to manage and solve critical issues within Operations that affect customer satisfaction
•Manage allocation of constrained material between customers by brokering agreements between the different field personnel and management if necessary to best benefit Seasun and the customers
•Maintain on time delivery of material and customer lead time performance at or above stated goals
•Manage and resolve exceptions using Oracle’s Advanced Supply Chain Planning and Global Order Promise application
•Maintain accurate scheduling dates in Oracle’s Order Management application
•Contribute to continuous improvement of Operations by alerting management of key process issues, including root causes, suggestions for improvement, and implementation

 

Requirements


•5+ years experience in a related field
•Bachelor’s degree in engineering or a related discipline
•Excellent written and verbal communication skills
•Ability to be extremely proactive and drive for results
•Ability to be flexible and go beyond the everyday job requirements to get a problem solved
•Ability to solve issues independently, but prioritize and escalate appropriate issues when necessary
•Advanced MS Excel skills and proficiency in MS Office applications

Sales Executives are responsible for selling new and existing, multi-site and multi-opportunity project accounts with annual revenues on the order of $5M - $20+M.

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

 

This position will be responsible for all facets of commercial photovoltaic systems sales including but not limited to:

 

•Meeting personal sales goals
•Researching and analyzing target markets
•Developing tactical execution plans for coverage of assigned accounts and/or segment
•Identifying key decision makers and relationships within assigned segment that translate into new revenue opportunities
•Performing customer needs assessments and mappings
•Performing opportunity assessments based on customer needs
•Developing and presenting customer focused product and service presentations
•Accessing available solar rebates and incentives
•Completing initial location and building audits and working with proposal development team and Structured Finance team to insure best pricing with maximum margin
•Generating quotes and formal proposal packages, including leading Seasun proposal teams
•Working with in-house counsel to develop contract terms
•Working with Seasun and Client Marketing Teams on developing tandem promotional opportunities
•Leading hand-off of purchase agreements to system installation personnel
•Assessing market conditions to identify necessary product and service offering modifications
•After-Sale account management leading to future orders(Farming)

 

Education and Experience

 

•B.S. in a technical area and experience with energy related products preferred.
•Proven track record in complex and strategic sales spanning at least 10 years, selling $5M+ projects over 9 -12 month sales cycles to first-time and repeat buyers for whom multiple people make the buying decision
•Experience working with large, multi-location companies operating in multiple states
•Experience in Deal Structuring and financing is strongly preferred
•Experience selling in the energy and/or construction industry is preferred

 

Qualifications

•Demonstrated ability to develop new business relationships quickly and to close business
•Demonstrated ability to work effectively in a fast-paced, dynamic environment
•Demonstrated ability to manage and interface effectively with cross-functional employee groups of all levels and competencies
•Ability to perform and interpret financial analysis and provide appropriate data and information
•Excellent oral and written communication and presentation skills
•Excellent interpersonal and time management skills
•Ability to demonstrate photovoltaic and construction industry expertise
•Ability to deal comfortably and professionally in a wide spectrum of settings
•Fluency in Excel, PowerPoint, and Word

 

 

Job Summary

 

The Customer Service Manager is responsible for all aspects of service level performance to end-use customers. The position ensures the effective and efficient service and support to Seasun’s customers and represents Seasun as a world class service organization while promoting revenue growth, retention, and overall customer satisfaction. This position is responsible for managing the customer expectations and overall customer experience for Seasun’s performance for all products and services.

 

Responsibilities

• Establish customer service level standards of performance. Monitor service delivery to customers.
• Routinely measure customer satisfaction via surveys, and drive improvements based on survey findings. Drive process excellence across all departments to increase customer satisfaction.
• Create customer dashboards and metrics, to track and improve customer satisfaction.
• Process customer warranty claims to ensure conformance with warranties and commercial obligations. Ensure prompt and satisfactory resolution.
• Ensure efficient and accurate customer on-boarding.
• Provide commercial guidance to Field Service Team regarding contract requirements and service level agreements.
• Manage customer outbound communications including establishment of standards for verbal, written, and electronic communications.
• Effectively communicate customer requirements within all departments of Seasun O&M. Act as the “voice of the customer” in all meetings as primary customer advocate.
• Take ownership for all customer-initiated complaints and escalations within the organization and track through to resolution.
• Routinely score Customer Performance against metrics, and work with Field Service Team to improve overall experience.
• Interface with management and peers to set high standards for Customer Care, including processes and platforms utilized to support customers.
• Develop processes and support programs to continuously improve customer experience.

 

Related experience & educational requirements
Required

• Undergraduate degree in a relevant field
• At least 3 years of customer or client service experience, especially business to business (B2B) support.
• An understanding and demonstrated experience with ISO 9000 customer support processes or equivalent
• Superior written and oral communication, presentation, thinking, and collaboration skills
• Excellent listening and comprehension skills.
• Demonstrated ability to effectively multi task and maintain a high level of organization and process discipline
• Demonstrated management success and track record of high customer satisfaction
• Passion for delivering great service to customers or partners

 

Preferred

• MBA
• Demonstrated use of online tools and applications to enhance the partner service function, especially portals, CRM, and telephony
• Experience in managing projects and leading teams.
• Knowledge of solar, electrical principles, plant operations